I work in the Contact Centre industry as a Principal Consultant for my own Professional Services business based out of Brisbane Australia. Our business specialises in Genesys services and bespoke application development.
I have been a Genesys consultant since 2001 and have been working in the Contact Centre industry since 1996. I'm passionate about web development which I took up as a hobby in 2008 when I looked at PHP and in particular the Codeigniter PHP Framework.
Found the manual for BASIC in the desk drawer of our computer desk host to our Amber screen 8088 XT Atari PC. My love of programming was born!
Taught myself QuickC at 13 years of age. As this was a compiled language and I was working on an 8088XT with 640k RAM I will never forget how frustrating it was to watch the thing compile for 5 minutes only to find there was a bug!
At this point is it really relevant what I studied at school? I loved Modern History and German Language, appreciated English, suffered through Physical Education, did OK in Computer Science and felt no love for Maths.
I was offered a full-time job as Call Centre Statistician in a Contact Centre where I worked casually. I wasn't enjoying university and it turns out this was probably the best decision I ever made.
Taught myself Visual Basic for Excel and created several automated reporting tools and Workforce Management tools to help myself and colleagues get things done.
Attended my first Genesys University training course. I had already had other training on popular ACD Phone systems by this time, namely Ericsson MD110 and Rockwell ACP 6000.
This was the start of my career with Genesys - one that I am still enjoying today.
I got married to my beautiful wife Jodie in 2004 and we had our first child William in 2004. Shortly afterwards in 2006 our second boy Cooper was born.
It was time to figure out what all this web development stuff was all about. I started learning these fundamental web languages and soon found Codeigniter. I have spent a lot of my spare time developing web apps ever since.
I discovered I really enjoyed doing video tutorials on Codeigniter and felt like I was giving back to the Codeigniter community by posting them to my Youtube channel. I created SimplyCodeigniter.com to house them. Although I stopped doing videos in 2012 I have over 2100 subscribers and my videos have been viewed over 525,000 times.
I created this site in 2010 for my wife, some of her family and I to have a weight loss competition. The site is growing quite steadily and I'm very proud of it.
I recently created an Android app for the site using HTML5, CSS and AngularJS wrapped into an Android app using Phonegap.
This was my first true entrepreneurial adventure and sadly it didn't work out. Back in 2009/2010 GroupOn was founded and I heard an early interview with the founder and thought it was such a great idea. I pictured in my head exactly how I would build the website. I built the site from the ground up and hired a web designer to make it look good.
Unfortunately by the time I finished developing it (it takes a while when you do it yourself in your spare time) clones of the GroupOn site were ALL OVER the net backed with big money. I'm pretty proud of what I was able to build off my own bat though even though it just ended up a learning experience.
I no longer own this site having sold it in 2014.